Last updated: 15 May 2026
1. Who we are
Flip Hub is a UK-based online marketplace that connects buyers and sellers of pre-owned items. Flip Hub is operated by Warren Studio Ltd, a company registered in England and Wales. Warren Studio Ltd is the data controller for any personal information you provide through our platform.
2. What data we collect
We collect the following types of personal data:
- Account information: name, email address, and authentication details when you sign up or log in.
- Listing information: item descriptions, photos, prices, and categories you submit when selling.
- Usage data: how you interact with the platform, including pages viewed, searches made, and items liked.
- Device data: IP address, browser type, and operating system for security and analytics.
3. How we use your data
We use your personal data to:
- Provide and operate the Flip Hub marketplace (buying, selling, and browsing listings).
- Manage your account and authenticate your identity.
- Show you relevant listings and improve your experience through personalised recommendations.
- Communicate with you about your account, listings, or policy updates.
- Detect and prevent fraud, abuse, and security threats.
- Comply with legal obligations under UK and EU law.
4. Legal basis for processing
Under UK GDPR, we rely on the following legal bases:
- Contractual necessity — to provide our marketplace services to you.
- Legitimate interests — for fraud prevention, security, and improving our platform.
- Consent — where you have agreed to marketing or optional features (you may withdraw consent at any time).
- Legal obligation — where required by law or regulatory authority.
5. How we share your data
We do not sell your personal data. We may share it with:
- Other users: when you list an item, your display name and listing details are visible to all users.
- Service providers: trusted third parties who help us host, analyse, and secure our platform (e.g. cloud hosting, analytics).
- Legal authorities: when required by law, court order, or to protect our rights.
6. Data retention
We keep your personal data only as long as necessary. Account data is retained while your account is active. If you delete your account, we will erase or anonymise your personal data within 30 days, except where we must retain it for legal or regulatory purposes.
7. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict certain types of processing.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with the Information Commissioner's Office (ICO).
To exercise any of these rights, please contact us at teamfliphub@gmail.com.
8. Cookies and tracking
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use Flip Hub. You can manage cookie preferences through your browser settings. Essential cookies required for the platform to function cannot be disabled.
9. Security
We take appropriate technical and organisational measures to protect your personal data, including encryption in transit, access controls, and regular security reviews. However, no online platform can guarantee absolute security.
10. Changes to this policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or by email. Continued use of Flip Hub after any changes constitutes acceptance of the updated policy.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Warren Studio Ltd
teamfliphub@gmail.com